1- Can I purchase multiple products at once?

You can put as many products as you want in the sales basket, and we will send them to your address immediately after paying the total price of the products via one of the payment methods that suits you.

          2- I want to order large quantities, is there a discount?

The store provides delivery service for large quantities in case of ordering, and there is a discount of up to 10 to 20% on some products. You can contact us directly through the Contact Us page and inquire about quantities and discounts.

          3- Is your store’s payment process secure?

Our store provides high-level protection for cash payments, enabling our customers to carry out banking and financial transactions in very safe conditions, while ensuring strong protection for all their data.

          4- What payment methods are available in your store?

To facilitate the payment operation and make it more flexible, our store provides our customers with several of the most secure payment methods in the world, allowing them to choose the one that suits them.
payment by credit cards of all categories is available among the choices in addition to the electronic bank Paypal and the electronic bank Payonner, the latter two are among the best electronic banks in the world, thus guaranteeing high security and assured conservation of user data.

          5- Are the prices of your products competitive?

Our store offers the best and finest products at very reasonable prices thanks to the direct sales process from our warehouses, where the customer is exempted from the commissions that are added to the price of the product as a result of it passing through brokers and commercial intermediaries. 

          6- How are orders sent?

Our store contracts with a group of reliable international shipping companies. The appropriate company is chosen according to the country in which the customer’s address is located. After confirming the payment transaction through one of the secure payment methods, we ship and send the product after wrapping from our warehouses directly to the customer’s address, via the appropriate international delivery company.

          7- How long does it take for the order to arrive?

Note that orders are shipped via international shipments, as they are subject to a set of administrative and customs procedures during shipping and also upon arrival in the customer’s country. The order’s arrival time ranges between 15 and 20 days.

         8- What are the procedures taken if the product arrives broken or has a manufacturing defect?

You must refer and read the return policy to know the terms of return and exchange. If there is a manufacturing defect in the product or it arrives broken as a result of shipping, it will be returned to our warehouses where we will cover all expenses related to the return, then we will either send another product or compensate the customer for the total amount he paid. And that is according to his choice.