Buyer Protection

Our commercial policy depends on attracting the largest number of customers and providing them with the best shopping conditions to make them loyal to our store in the long term. For this reason, we have put in place with great care a set of special measures and procedures to protect our customers and take care of their interests. These measures are as follows:

Money Back Guarantees.

The buyer can immediately request a refund of the money paid for purchases in the following cases:

-If he wants to cancel his order or no longer wants the product, provided that the shipping (dispatch) process has not yet been completed.

-If he does not receive the order after the specified period for shipping has passed (the status of the shipment is verified by the tracking number related to the order). For more information on the shipping policy please consult the shipping and handling page via this link: https://kinglighters4.com/elementor-page-4758/

-If the product has a manufacturing defect or it’s broken or damaged during shipping (the applicant must send video or photo of the product clearly showing the defect or defects in it, specifying the order number and the name and address of the applicant to this Email address: [email protected]

Exchange and Return Policy.                

-Exchange and return are a guaranteed right for all our customers, and it includes all products that we display on our store in accordance with the terms and conditions stipulated on this page.

-The customer can request to return the product with a refund of the amount paid or a replacement if it arrives broken as a result of shipping or has a manufacturing defect, as we will bear all expenses related to the return.

-However, if the reason for requesting a return is not wanting to keep the product, the shipping costs are charged to the customer. For more details on the returns policy, please consult the refund and return page on this link: https://kinglighters4.com/exchange-and-return-policy/                           

-And if you have any questions, do not hesitate to contact us at this Email address: [email protected]

-You can also send us a message on the contact us page via this address link:https://kinglighters4.com/contact-us/