Refund Policy.

The buyer can request a refund of the money paid for purchases in the following cases:

-If he wants to cancel his order or no longer wants the product, provided that the shipping (dispatch) process has not yet been completed.

-If he does not receive the order after the specified period for shipping has passed (the status of the shipment is verified by the tracking number related to the order). For more information on the shipping policy please consult the shipping and handling page via this link: https://kinglighters4.com/elementor-page-4758/

-If the product is broken or damaged during shipping (the applicant must send video or photo of the product clearly showing the defect or defects in it, specifying the order number, full name and Email address of the applicant to this Email address: [email protected]

Exchange and Return Policy.

-Exchange and return are a guaranteed right for all our customers, and it includes all products that we display on our store in accordance with the terms and conditions stipulated on this page.

-The customer can request to return the product with a refund of the amount paid or a replacement if it arrives broken as a result of shipping or has a manufacturing defect, as we will bear all expenses related to the return.

-However, if the reason for requesting a return is not wanting to keep the product, the shipping costs are charged to the customer.

-A return or exchange request must be sent within 30 days from the date of receipt of the product, explaining the reason for the request, accompanied by a video or photo of the product clearly showing the defect or defects in it, specifying the order number, full name and Email address of the applicant to this Email address: [email protected]

-In the event of a return request, the customer’s refund is only made after the product has arrived and been inspected. we then send an Email to the customer to notify them that their request is approved and that their refund will be processed. A credit will be automatically applied to their original payment method within a few days.

-If you haven’t received a refund yet, first check your bank account again.

-Then contact your credit card company, it may take some time before your refund is officially posted.

-Next contact your bank. There is often some processing time before a refund is posted.

-If you’ve done all of this and you still have not received your refund yet, please contact us.

-Our refund, exchange and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund, exchange or returne.

-To be eligible for a exchange or return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

-To create a refund, exchange or return request, please contact us via Submit a Request page in this address link: https://kinglighters4.com/submit-a-request/

Or send a message to this Email address: [email protected]